Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows :
We work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our controland is assessed by your local customs office. Customs policies vary widely for every country soplease check with your local customs office directly to see if they apply duties and taxes to yourpurchases.
Before getting in touch with us, please help us out by doing the following:
If the shipping address was correct, and the package wasn't left at the post office or at yourneighbor’s, get in touch with us at info@littlesoul.ch with your order number.If you did find a mistake in your delivery address, we can send you a replacement order, butshipping will be at your own cost.
We work with a print-on-demand drop shipper. They have locations worldwide, so depending onwhere you are, your orders are printed and shipped from the facility that can do it most efficiently!
You’ll receive a tracking link via email when your order ships out. If you have any questions aboutyour tracking or shipment, drop us a line at info@littlesoul.ch.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for youquickly, please email us at info@littlesoul.ch within a weeks' time with photos of thedamaged product, your order number, and any other details you may have about your order. We’llget back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@littlesoul.ch !
Refunds are only offered to customers that receive the wrong items or damaged items. If any ofthese apply, please contact us at info@littlesoul.ch with photos of wrong/damageditems and we’ll sort that out for you.